Problems with a jewelry, diamond or gemstone purchase can happen. This can be very frustrating for all parties involved.
Most problems can be resolved with a simple phone call, communication is the key. There can be times when a consumer and retailer will not come to an agreement over a problem. Emotions run high and an air of distrust and frustration develops.
Soon communication breaks down and both parties are unhappy.
At this stage it is prudent for all parties involved to bring in a third party mediator.
This is a person who is not affected by the sale or refund of the item being disputed. The mediator can listen to both sides of the problem, gather all facts, explore a variety of options that would be agreeable to both parties, and bring a timely and efficient resolution to the problem.
The goal of the mediation process is to find a solution that both parties can find fair. A win-win situation for all involved.
